Returns & Refund Policy

Returns & Refunds

We hope you truly love your TYFFI Home piece. However, if it isn’t quite right for your home, you may request a return within 14 days of delivery.

Eligibility

To be eligible for a return, items must be:

• unused and in the same condition you received them
• returned in their original packaging with tags attached
• accompanied by proof of purchase

Please email hello@tyffi.co.uk to begin a return request.
Returns sent without contacting us first cannot be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer.

TYFFI Home does not cover the cost of return postage unless the item is faulty or sent in error. We recommend using a tracked service and keeping proof of postage, as we cannot accept responsibility for items lost or damaged in transit.

Large & Fragile Items

Due to their fragile nature, large antique pieces must be returned using a suitable hand-delivery courier that specialises in transporting delicate items. We cannot offer refunds for antique items that arrive back damaged due to inappropriate shipping.

Refunds

Once your return is received and inspected, your refund will be processed to your original payment method within 5–7 working days. Please allow additional time for your bank or card provider to complete the transaction.

Faulty or Damaged Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery at hello@tyffi.co.uk with your order number and photographs so we can resolve this promptly. In these cases, return shipping will be covered by TYFFI Home.

Exchanges

If you would prefer a different item, we recommend placing a new order and returning the original piece once your return has been approved.

Non-returnable items

We are unable to accept returns for:

• gift cards
• sale or clearance items
• custom or personalised items
• perishable goods (such as plants or flowers)
• personal care products