Returns & Refund Policy
We really hope you love your item - but we understand the need for flexibility.
You have 14 days from the date of delivery to request a return.
To be eligible, items must be:
- Unused and in the same condition you received them
- In original packaging, with tags
- Accompanied by proof of purchase
Email us at tyffihome@gmail.com to begin the process.
If your return is accepted, we’ll send over a shipping label and instructions.
Please note: items sent back without prior contact will not be accepted.
Shipping Costs
Return shipping costs are the responsibility of the customer.
We strongly recommend keeping proof of postage, as we cannot be held liable for lost or damaged items in transit.
Large Antiques
Due to their fragile nature, large antique pots must be returned using a hand-delivery courier that specialises in antiques.
We cannot offer refunds for any antique pieces returned to us damaged.
Refunds
Once we’ve received and approved your return, your refund will be processed.
Please allow time for your bank or credit card provider to post the refund.
If it’s been more than 15 business days since approval, feel free to contact us.
Faulty or Damaged Items
We want every customer to have the best possible experience with TYFFI Home.
If your item arrives damaged or faulty, please get in touch within 48 hours of delivery:
📧 tyffihome@gmail.com
Include photos and your order number so we can resolve things quickly.
Exchanges
If you'd like a different item, we recommend returning your original and placing a new order once your return is accepted.
Artwork
Each artwork is unique and shipped individually.
If there’s an issue, email us within 14 days of delivery and we’ll do our best to help.
Non-returnable Items
Unfortunately, we can’t accept returns on:
- Gift cards
- Sale items
- Perishables (e.g. food, flowers, plants)
- Custom or personalised items
- Personal care goods (e.g. beauty products)
